Dispute resolution

 

PRIVACY POLICY

The Milan Chamber of Arbitration s.r.l. (hereinafter referred to as the "Chamber of Arbitration") is the company wholly owned by the Chamber of Commerce of Milan Monza Brianza and Lodi (hereinafter referred to as the "Chamber of Commerce"), for the development and dissemination of market regulation tools and alternative dispute resolution, in the interest of agriculture, industry, commerce, crafts, services and consumers.

The Chamber of Arbitration organizes arbitration and conciliation services, in relation to both national and international economic relations, promotes their dissemination through documentation and study activities, organizes and promotes conferences, seminars, research, training courses, in collaboration with national and international public and private institutions and bodies interested in the dissemination of these procedures.

This policy describes how to manage the Portal, accessible to users with the following domain names:

www.camera-arbitrale.com/.it/.eu
www.arbitrato.com
www.centrostudiadr.com
www.centrostudiadr.it
www.conciliazione.com
www.icbmc.it
www.milanmediation.com


which is owned by the Chamber of Arbitration and the various personal data processing activities carried out by the same, with specific reference to the processing of the personal data of users who access it and interact with it.

The user is advised that the Chamber of Arbitration will provide some of its services within this Portal only after registration by filling in predefined forms and approving them online. The policy is not to be considered valid for other websites that may be consulted through other links, for which the Arbitration Chamber is in no way responsible.

Policy pursuant to Regulation (EU) 2016/679 and current legislation on the processing of personal data.

1. Data Controller and DPO

The data controller is the Milan Chamber of Arbitration of Milan, with registered office in via Meravigli 9/B, 20123 Milan, PEC: camera.arbitrale@legalmail.it
The Data Protection Officer can be contacted by e-mail by writing to dpo.camarb@mi.camcom.it 

2. Purpose of processing

Through this website and the various institutional activities provided by the Milan Chamber of Arbitration, different types of data collection are carried out:

  1. necessary and automatic collection of the user’s data necessary for interaction with the website;
  2. collection and processing of data of the interested parties for the performance of institutional chamber and / or promotional activities such as the organization of events, training courses or conferences (also in collaboration with external parties such as the Chamber of Commerce or its Special Agencies) , through this institutional website or paper forms completed and signed by the interested parties;
  3. processing related to the collection of data entered voluntarily by the user by registering for online services, by filling in the appropriate electronic forms prepared within the pages of the site (eg newsletter), or by sending e-mails to the addresses indicated to contact the Chamber of Arbitration or its individual offices or to respond to requests for information from interested parties;
  4. subscription to the newsletter and sending of institutional or promotional communications by the Chamber of Arbitration, carried out through automatic information processing systems, aimed at improving communication with users, as well as to periodically inform companies, professionals and individuals on initiatives activated by the Chamber of Arbitration;
  5. processing related to the receipt and management of C.V. voluntarily sent by users or expressly requested by the Chamber of Arbitration for purposes related to the possible establishment of an employment / collaboration relationship;
  6. possibility to carry out anonymous and / or statistical surveys aimed at the performance by the Chamber of Arbitration of the institutional activity of promotion, monitoring, study and analysis of the business system and the socio-economic, local and general context.

3. Processing methods

The personal data of the interested party will be processed by the Chamber of Arbitration with automated and / or manual procedures, including profiling, only for the purposes for which they are collected, guaranteeing their security and confidentiality. Any statistical surveys of users' navigation on the website (pages visited, pages downloaded, etc.) will be carried out in an absolutely anonymous form and for the sole purpose of improving the website and the services offered by the Chamber of Arbitration.

4. Provision of data

Navigation data: the computer systems and software procedures used to operate this website acquire, during their standard operation, some personal data whose transmission is implicit in the use of Internet communication protocols; this information is not collected to be associated with identified data subjects, but which could, through processing and association with data held by third parties, allow users to be identified (this category of data includes IP addresses or names domain of the computers used by users who connect to the website, the addresses in URI notation - Uniform Resource Identifier - of the requested resources, the time of the request, the method used to submit the request to the server, the size of the file obtained in response , the numerical code indicating the status of the response given by the server and other parameters relating to the operating system and the user's IT environment). These data are used for the sole purpose of obtaining anonymous statistical information on the use of the site and to check its correct functioning and are deleted immediately after processing. The data could be used to ascertain responsibility in the event of hypothetical computer crimes against the website. In any case, the data on web contacts do not persist for more than seven days. It should be noted that the navigation data could be used to ascertain responsibility in the event of any computer crimes against the Portal of the Chamber of Arbitration, in accordance with the procedures in force at the competent authorities.

Data provided voluntarily by the user: the optional, explicit and voluntary sending of e-mails to the addresses indicated on this website entails the subsequent acquisition of the sender's address, necessary to respond to requests, as well as any other personal data entered. The provision of data for registration to online services is voluntary; failure to provide it will make it impossible to proceed with the provision of online services.

5. Communication and dissemination

The data provided through registration to online services can be communicated and disclosed for the purposes of managing accounting / administrative obligations to authorized personnel of the Chamber of Commerce and its special agencies and subsidiaries. Personal data provided spontaneously by users who forward requests for information or to send information material or proposals of various kinds are used for the sole purpose of carrying out the service or provision requested and acknowledge the message; they can be disclosed to third parties only if this is necessary for this purpose and after informing the interested party.

6. Retention period

With the exception of navigation data that are not stored beyond a week from collection, the other data will be kept in accordance with the purpose for which they were provided and in any case for the period strictly necessary to pursue the purposes for which the provision took place and not beyond what is indicated in the “Register of Treatments” of the Chamber of Arbitration. The subscription to the newsletter is canceled following a request from the interested party.

7. Rights of the interested party and forms of protection

The interested party is guaranteed the exercise of the rights recognized by Articles 12 and ss. of Reg. (EU) 2016/679 and current legislation on the matter. In particular, he is granted the right to access his personal data, to request its rectification, updating or cancellation if incomplete, erroneous or collected in violation of the law, opposition to their treatment, transformation into anonymous form or the limitation of processing.

The interested party is also granted the right to submit a report, complaint and appeal to the Authority for the Protection of Personal Data, in the manner provided by the Authority itself.

To exercise your rights, you can contact the Data Controller - privacycam@mi.camcom.it.

 

COOKIES POLICY       

The website www.camera-arbitrale.it (hereinafter, "Website") uses cookies. Below you will find more information about cookies, how they are used on the Webite and what control procedures we adopt with respect to the cookies.

1. WHAT ARE COOKIES?

Cookies are small text files that are saved on your electronic device (PC, tablet, etc.) while browsing a website and that provide certain information ("Cookies"). Cookies are then sent back to the origin website during each subsequent navigation, or they are sent to a different website that is able to recognize that specific cookie. Cookies act as a memory for a website, allowing the website to recognize your device at each subsequent visit to that same website. Cookies also allow you to store your browsing preferences by offering you a more functional experience of the Website, and making the content of the site as personalized as possible.

Web browsers allow you to exercise some control over cookies through your browser settings. Most browsers allow you to block cookies or block cookies from certain websites. Browsers can also help you delete cookies when you close your browser. However, it should kept in mind that this could mean that any opt-outs or preferences set on the website will be lost. Please consult the technical information relating to your browser for instructions. If you choose to disable the Cookies setting or if you refuse to accept a Cookie, some parts of the service may not function properly or may be significantly slower.

2. TYPES OF COOKIES

2.1. Technical cookies

Technical cookies allow us to improve your browsing and to provide you with all the services offered by the website. In particular, the Website uses the following technical "session" and persistent proprietary cookies:

Technical cookies

Expiry Description and supplier
cconsent 1 year

Used to display the banner related to the Cookie Policy

PHPSESSID session It stores an id for the duration of the session

 

2.2. Analytical Cookies

Analytical cookies allow us to analyze how you browse the Website in order to help us improve your browsing experience. In particular, the Website uses the following third-party analytical cookies (Google):

Analytical cookies

Expiry Description and supplier
_ga 2 years It stores an ID and is used by Google to distinguish customers
_gid 1 day Stores an ID and is used by Google to distinguish customers
_gat 1 minute Used by Google to limit the frequency of requests
NID 6 months Contains a unique ID that is used by Google to store preferences and other information.

 

2.3 Profiling cookies

Profiling cookies allow us to analyze your way of browsing the Webite, your habits, your purchases and your behavior in order to offer you commercial communications in line with your preferences. In particular, the Website uses the following profiling cookies:

Profiling cookies

Expiry Description and supplier
DV 1 day

It stores user preferences and information each time he/she visits web pages containing Google services.

ANID 4 months It stores user preferences and information each time he/she visits web pages containing Google services.
CONSENT 20 years It stores user preferences and information each time he/she visits web pages containing Google services.
1P_JAR 1 month It stores user preferences and information each time he/she visits web pages containing Google services.

 

3. PURPOSE

The technical cookies used by our Website are used to make and facilitate your navigation and to provide you and allow you to use the services of the Website.

Analytical cookies are used to analyze and monitor the way in which the Website is used (for example, the number of accesses and pages viewed), for statistical purposes and to allow us to make improvements to the Website in terms of operation and navigation.

For any further information on Google cookies, please visit the following links:

https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage

https://policies.google.com/privacy

Profiling cookies are used to analyze your way of browsing the Website, your habits and your behavior in order to offer you communications in line with your preferences. The provision of data, with the exception of those collected through technical cookies, is optional.

4. HOW TO CHECK AND DELETE COOKIES

Technical cookies operate by default and shall not be accepted by you, serving the functioning of the site.

Analytical and profiling cookies operate only with your authorization. You can consent to the use of Cookies by clicking on the "Accept all cookies" button directly from the Banner.

You can refuse the use of cookies by clicking "Reject all cookies" or by managing your preferences for each cookie indicated in this cookie policy by clicking on "Manage preferences".

You can then disable cookies at any time also by manually changing the configuration of your browser, as follows:

  • Chrome: https://support.google.com/chrome/answer/95647?hl=it
  • Firefox: https://support.mozilla.org/it/kb/Gestione%20dei%20cookie
  • Internet Explorer: http://windows.microsoft.com/it-it/windows7/how-to-manage-cookies-in-internet-explorer-9
  • Safari: http://support.apple.com/kb/HT1677?viewlocale=it_IT

If you are using a web browser not listed above, please refer to your browser's documentation or online help for more information. Users are warned that the Owner acts as a mere technical intermediary for the links shown in this document and cannot assume any responsibility in the event of any changes.

You will find more information on Cookies, including how you can understand what the Cookies have set on your device, and how you can manage and delete them, by accessing the following link: www.aboutcookies.org.

For any information regarding this policy, the processing methods, access to data, data communication, the rights of the interested party, the methods of exercising the rights, owner, managers and agents, contact us at the following address: dpo.camarb@mi.camcom.it