Dispute resolution

EUROPEAN COMMUNITY LAW

Directive 2013/11/EU of the European Parliament and of the Council of 21 May 2013 on alternative dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Directive on consumer ADR)

Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Regulation on consumer ODR)

Directive 2009/22/EC of the European Parliament and of the Council of 23 April 2009 on injunctions for the protection of consumers' interests (Codified version) Text with EEA relevance

Regulation (EC) No 2006/2004 of the European Parliament and of the Council of 27 October 2004 on cooperation between national authorities responsible for the enforcement of consumer protection laws (the Regulation on consumer protection cooperation)Text with EEA relevance

Proposal for a Directive of the European Parliament and of the Council on certain aspects of mediation in civil and commercial matters {SEC(2004) 1314}

Directive 2008/52/EC of the European Parliament and of the Council of 21 May 2008 on certain aspects of mediation in civil and commercial matters.

Summary of responses to the Green Paper on alternative dispute resolution in civil and commercial law, 31 January 2003.

Green Paper on alternative dispute resolution in civil and commercial law.

Commission Recommendation of 4 April 2001 on the principles for out-of-court bodies involved in the consensual resolution of consumer disputes. (2001/310/EC)
(notified under document number C(2001) 1016)
(Text with EEA relevance)

Council Resolution of 25 May 2000 on a Community-wide network of national bodies for the extra-judicial settlement of consumer disputes. (2000/C 155/01)

Recommendation Rec (2002)10 of the Committee of Ministers to member States on mediation in civil matters (Adopted by the Committee of Ministers on 18 September 2002).

Commission Recommendation of 30 March 1998 on the principles applicable to the bodies responsible for out-of-court settlement of consumer disputes. (98/257/EC)

INTERNATIONAL LAW

UNCITRAL Model Law on International Commercial Conciliation - 17/18 giugno 2002

 

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